Working with Just Eat Takeaway
Following the merger of Just Eat and Takeaway.com, the newly combined Product organisation needed more than organisational redesign. It needed a leadership team capable of leading at a very different scale.
When Jess Hall became Chief Product Officer, she inherited a large leadership team brought together through rapid growth and organisational change. The challenge was to transform a collection of individual leaders into a cohesive, high-performing team that could lead a global product organisation through its next phase of growth.
Our Approach
ALCHEMY partnered with Jess over several years, working alongside her as a trusted leadership advisor rather than delivering a one-off programme.
Using ALCHEMY's leadership profiling methodology, executive coaching and a series of High-Performing Leadership Team programmes, we helped the team develop a shared understanding of individual leadership styles, strengths, blind spots and collective dynamics. Each intervention was tailored to the organisation's next stage of growth, ensuring the leadership capability evolved alongside the business.
As the leadership team matured, the same framework became part of how Jess developed existing leaders and assessed future leadership talent. Leadership profiling was used alongside interviews and other assessment methods to improve the quality of hiring decisions, strengthen cultural fit and increase the likelihood of long-term success.
Results
The partnership helped create a stronger, more effective leadership team with measurable organisational impact:
▸ Improved engagement across the Product leadership team.
▸ Zero voluntary attrition within the leadership team during the programme period until present.
▸ A stronger internal succession pipeline and leadership bench.
▸ Better quality leadership hires through the use of evidence-based profiling alongside interviews.
▸ Faster, higher-quality leadership decision making and greater alignment.
▸ Increased credibility of the Product leadership team across the wider organisation.
▸ Leadership behaviours and expectations cascaded into the next level of management, raising standards throughout the function.
Business Impact
These leadership improvements helped create the organisational capability needed to support one of Europe's fastest-scaling technology businesses. During this period, the Product organisation supported major strategic transformation, international expansion and the evolution of a global business serving tens of millions of customers across more than 20 markets.
While commercial success is always driven by many factors, strong leadership capability is a critical enabler of sustainable growth. By building a more cohesive, resilient and higher-performing leadership team, ALCHEMY helped create the conditions for better execution at scale and supported the organisation through successive phases of transformation, culminating in the company's €4.1bn acquisition by Prosus in 2025.
The leadership principles and profiling methodology introduced through this partnership continue to inform leadership development and talent decisions within the organisation today.
Jess Hall | Chief Product Officer | Just Eat Takeaway.com
Alchemy didn't just help us improve individual leaders, they helped us build a Leadership Team. The impact was visible in how we made decisions, developed talent, hired future leaders and showed up as a united team across the business. It became a genuine partnership that evolved as we grew.